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Help for Partner Admins

You can send this tutorial to the staff of partner organizations. 

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The ControlShift platform was built on the idea that people should drive movements, even when they happen online. As a partner admin, you'll have access to your own admin dashboard and you'll be able to send your supporters to a branded hub page from which your supporters can start and view campaigns.

Once the CSL organization has created your partnership, ask an org admin (that is, someone at the CSL organization) to add you as a partner admin. Once added, you'll receive an email invitation. Follow the link included in the email to accept the invitation and create an account.

Once you've created an account, you'll be able to access your partner admin dashboard by clicking the down arrow next to your name, and choosing "My Partnerships." If you're the admin of one partnership, you'll be automatically directed to the admin dashboard. If you're the admin of multiple partnerships, click the partnership you want to manage to view the admin dashboard.

From this view, you can see the total number of petitions that have been created in the partnership and the total number of people who have been added to your mailing list (either automatically or via a positive opt-in.) The public URL is the address for your partnership's hub page. We'll look at that page shortly.  


On the left side of the partner admin dashboard is the main partner toolbar. If you click on the "All" button, you'll see a list of  all of the petitions that are included in your partnership.

From this page, you can see a list of all the petitions and some basic information about each petition. Clicking the title of the petition will bring you to the petition's signature page and clicking the gear icon will take you to the petition's manage page. Next to the gear and wrench icons, you can see the petition's creation date. If you look at the first petition in the above image, you'll also see two icons – one a flag and the other a struckthrough eye. These icons are shorthand for petition status. The flag with the number next to it denotes that the petition was flagged as inappropriate that number of times. The struckthrough eye means that the petition has been hidden from public view, either by the petition creator or by an admin.

The "Signatures" column shows the total number of signatures the petition has received. Note that depending on how the partnership is set up, all of these signers may be added to your mailing list or only the portion of those signers that have specifically opted into your list.

The "Page Views" columns shows the number of times the petition has been viewed, and the number of signatures divided by the number of views equals the sign rate.

The next column, "Created By" gives you some information about the petition creator, including their name, email, and phone number (if provided).

Finally, the "Admin Status" column tells you the petition's current moderation status. The moderation status assigned to the petition determines its visibility, so if the moderation status is not correct, you should contact an admin at the CSL organization. Here's a quick summary of moderation statuses.

Moderation Status  Visibility 
Unreviewed Generally, these are newly created petitions that haven't been reviewed by admins. These petitions are visible to partner/org admins, the petition creator, and anyone who has the direct link to the petition (usually via email or social sharing).
Spam Only visible to partner/org admins and the petition creator. 
Inappropriate Only visible to partner/org admins and the petition creator. The petition creator is notified when their petition is marked as inappropriate and they have the option of editing it to bring it into community guidelines.
Suppressed Visible to partner/org admins, the petition creator, and anyone who has the direct link to the petition. Note that with suppressed petitions, the social sharing options normally visible on the petition's signature page are hidden. Also, the petition creator will be unable to email his/her supporters.
Approved Visible to partner/org admins, the petition creator, and anyone who has a direct link to the petition.
Good

Visible to partner/org admins, the petition creator, and anyone who has a direct link to the petition. These petitions are also included in the site directory (the "more campaigns" link on the homepage) and are listed in search results. 

Note: Any petitions that are moderated to a status lower than good will NOT appear on your partnership's hub page.

Awesome Visible to partner/org admins, the petition creator, and anyone who has a direct link to the petition. These petitions are also included in the site directory (the "more campaigns" link on the homepage) and are listed in search results.
Edited These petitions have been edited since they were last moderated by admins. These petitions, with the proposed edits, are visible according to their previous moderations status, but the edits need to be approved by organization admins.
Ended These petitions have been marked as ended. They're still visible according to their previous moderation status.

Returning to the partner admin dashboard, "Create" under "Blast Emails" allows you to send a blast email to anyone who has opted in or been automatically added to your mailing list.

Emails sent from this screen will either be sent from "Your Name <CSL_Org's_Contact_Email@org.org> or a different name and email address can be specified in the partnership's settings.

After you've finished drafting your email, click to send. Your email will need to be approved by org admins before being sent to your supporters.


Your other option on the partner admin dashboard is "Export." After clicking the "Export" link, a CSV of signers will be generated and will begin downloading. You can then upload the CSV into the mailer or CRM of your choice.


 Now let's look at the partner hub page. To navigate to the hub page, click the name of your partnership, next to the house icon in the top left corner of the admin dashboard. Then, copy and paste the "Public URL" included in the center of this page, or click the "View" button in the upper-right corner.

 

This is the partnership hub page. This page will generally include your logo, a description of your organization and the work you're doing, a list of campaigns being run under the partnership, and by default, a "New Campaign" button.

In addition to showing the collection of campaigns your organization is helping to run, you can send your existing supporters to this page and allow them to start their own campaigns, which will be automatically associated with the partnership. Note that only petitions that have been moderated to "good" or "awesome" will appear in the list of campaigns on this page.

 


When a user – whether an org/partner admin or a site visitor – clicks the "New Campaign" button, they'll be brought to the create a petition page. However, unlike the create a petition page that's linked to from the buttons on the homepage or in the header, this page is specific to your partnership. In addition to a custom URL the page will also include your partnership's name and the description included on the hub page.

Once the campaign is created, it will be associated with the partnership. It will not appear on your hub page until it has been moderated to good or above and it can be removed from the partnership by org admins, if necessary. Alternatively, if a campaign is created using the normal petition creation page, instead of your partnership's petition creation page, org admins can move the petition into your partnership at any time. 


If a site visitor clicks one of the petitions included on the hub page, they'll be brought to the petition's signature page.

 

While this petition page closely resembles a normal petition page, there are a few differences. The first is the icon at the top of the page, which is displayed on all partner petitions. If a site visitor clicks on this icon, they'll be brought to the partnership's hub page. 

The other changes highlighted in the above screenshot may also be included, depending on your partnership's settings. The additional image below the signature counter is the same image that is used on the partnership's hub page. Adding the image to partner petition pages is optional and can be turned on by org admins (by checking the "Display image on petitions" checkbox). If a site visitor clicks the image, they'll be directed to the partnership hub page.

On the other side of the signature page are some changes to the signature form. Again, these changes are dependent upon your partnership's settings and may not be displayed for your organization. However, with partnerships, org admins have the option of including an additional check box, which is used as an opt-in check box. This box can be pre-checked or not and can have any label. Users who check the box before signing the petition will be added to your organization's mailing list. Either in place of or in addition to the checkbox, org admins can also specify a partnership-specific signature disclaimer. This disclaimer is normally used to inform signers that their information will be shared with another organization. We strongly recommend using either an opt-in or a partnership-specific disclaimer so that signers know how their contact information will be used. 


 As a partner organization administrator, you'll also have access to the petition creator's manage tools for any petition included in your partnership. To access the manage tools, click the "Manage" button next to the signature form.

This area is the campaign hub for this specific petition. From this page, you can contact petition signers, collect signatures on paper, edit the petition, and prepare for petition delivery. For an in-depth look at all of the manage tools available to you, please see the Petition Management article in this help center (https://controlshiftlabs.zendesk.com/hc/en-us/articles/203644076-For-Petition-Creators-Petition-Management) or the related video tutorial (https://controlshiftlabs.zendesk.com/hc/en-us/articles/203884913--Video-Petition-Management).

If you have any questions about the ControlShift tools, contact the staff at your CSL organization or send us a support email to support@controlshiftlabs.com.

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