We try not to use a lot of jargon in our platform or in our help documentation, but everything company and sector has its own jargon. To keep us all on the same page, we've put together a glossary.
Admin: usually referring to 'org admins', admins are users with special privileges on the site. 'Org admins' are generally staff members at your organization who have full privileges over the site. (See also: Teams) Other types of admins include 'partner admins' and 'campaign admins'.
Admin Homepage: this is the starting page for most admin pages. It includes stats about your organization's platform usage, links to the help center, and ControlShift's Twitter feed. To access the admin homepage, click the down arrow next to your name and choose the "[Your Site] Admin" option. You can also go to [URL of your site's homepage]/org.
Admin Page: usually combined with a feature (e.g. petition admin page, effort admin page, etc.), this refers to the admin view of that piece of content. For example, a petition's admin page is accessible by clicking the Admin button on the petition's signature page. An effort's admin page is accessible by going to the Admin Homepage > Efforts > name of the effort.
Buckets: along with sources, buckets track where signatures are coming from. Unlike sources, buckets persist through generations. Imagine that you sent an email to your list asking them to sign a campaign and the link that you included in the email had a bucket code appended to it. Let's say that 5 email recipients clicked the link in the email and signed the campaign. One of them then shared on Facebook, 4 of his friends clicked on the facebook and signed the campaign. Your bucket would have 9 signatures because 5 came from the first generation (the email) and 4 came from the second generation (the facebook share). The bucket will continuing to track signature activity as long as people keep sharing the bucketed URL. Learn more about buckets.
Calendar: In ControlShift, a calendar is a collection of related events. Often calendars are used to organize days of action (e.g. a bunch of events events, organized around the same issue, happening across the country).
ChangeSprout Inc.: the legal name for the company that supports the ControlShift platform, TakeCharge, and VisitThem.
ControlShift: refers to the online, distributed campaigns/events/groups platform. Also used informally to refer to the company that supports the ControlShift platform.
Daisy Chain: refers to what happens after some signs a petition. Usually they'll be asked to share the campaign on social media, but org admins can override the default post-signing daisy chain. Learn more about changing the post-signing daisy chains.
Decision Makers: these are the people/organizations that can give your supporters what they're asking for in their petitions. As a feature, the decision makers feature allows the decision maker to be automatically updated about the campaign's progress. Learn more about the decision makers feature.
Effort: a feature that allows org admins to manage national or international campaigns with many local targets. The petitions included in an effort often share a common theme and common text, but have different local decision makers. Each petition within an effort generally has its own leader and its own petition.
Ham: Not the meat; when we say "ham" we mean the opposite of spam. Ham normally refers to petitions, events, comments, and messages that are from real people, are about real issues, and are not trying to sell movie downloads or prescription drugs. Learn about spam/ham.
Landing Page (feature): this is a feature that is similar, though separate, from the Efforts feature. Landing Pages allow admins to manage a national or international campaign with many local targets. All targets in a Landing Page are added by supporters, not pre-chosen by admins. Learn more about Landing Pages.
Landing Page (within an Effort or Landing Page): a public directory page for the petitions included in an effort or landing page. This is sometimes referred to as the effort/landing page's 'map page'. Learn more about landing pages.
Locale: a language. This generally refers to the language(s) that users can view your site in.
Member: interchangeable with user, signer, and supporter, this refers to someone – generally not a member of organization staff – who has taken action on the site.
Moderation: the act of reviewing and choosing a visibility status for petitions, events, emails, and groups on the platform. Learn more about moderation.
Org admin: These users have administrative permissions on the platform. Generally org admins are members of the "Owners" team, meaning that they access to everything on the site. If the organization has created an additional Teams, then members of those teams will also be considered org admins, event if they don't have access to everything.
Partner Admins: usually members of a partner organization's staff, these users have advanced privileges over the petitions and events associated with their partnership. Learn more about partner admin permissions.
Partner Manage Page: the admin page that partner admins have access to. From this page they can see a list of the events/calendars/petitions that are included in their partnership. For org admins, this view is accessible by going to the partnership's admin page and clicking Manage. Learn more about the partner manage page.
Partnership: a feature that allows an organization to work with another organization to run campaigns/host events. Partnerships are created by org admins. Learn more about partnerships.
RSVP: a French phrase that's used in English. In French, this means "Répondez s'il vous plaît." In English, this is both the action of saying that you will or will not attend an event, and the response itself. A Yes RSVP means that you're attending the event. A no RSVP means that you're not attending the event.
Segment: generally refers to Segment.com a third-party service that allows organization to send platform data to various analytics services using one code. This is an optional integration. Learn more about Segment + ControlShift.
Sources: sources allow you to track where signatures/RSVPs/petition creation is coming from – e.g. Facebook/Twitter shares, email blasts, etc. For signatures and petition creation, the platform automatically tracks some sources, but org admins can also track custom sources. Learn more about signature sources. Learn more about petition sources.
Spam: not the "meat"; spam is a moderation status that designates the petition, event, comment, or message as not legitimate. Instead it's being used to sell movie downloads, prescription drugs, etc. The spam designation is sent back to our spam filter and teaches the filter what to look for in the future. Learn about spam/ham.
TakeCharge: donations toolset built be ChangeSprout Inc. TakeCharge integrates with the ControlShift platform allowing organizations to easily ask petition signers to donate. Learn more about TakeCharge. Learn more about integrating TakeCharge and ControlShift.
Teams: the teams feature allows organizations to set granular permissions for different groups of users. Learn more about Teams.
VisitThem: a new tool that joins the suite of tools ChangeSprout Inc. provides to progressive organizations. VisitThem allows organizations to create campaigns asking their members to make in-person visits to their Members of Congress. Learn more about VisitThem.